![]() ![]() For example, if staff members feel overburdened by data entry, it may be time to invest in software to make this easier.īy listening and taking action on staff member feedback hospital leaders showcase their dedication to making the organization a better working environment. The second step is to take the feedback and understand underlying trends. By rounding on staff members or creating on open environment for shared feedback and learning, leaders can hear first-hand what it means to drive staff satisfaction. Taking the time to listen to staff members is the first step in understanding what they value and wish to achieve. #QUADRUPLE AIM HOW TO#How to Improve Staff Engagement and Retention ![]() The question hospital leaders must address is how to engage all people around these goals? Aboumatar, discusses what strategies hospitals have taken to achieve patient-centered care. “The most pleasantly surprising finding is that, for the most part, the hospitals have created different ways by which to engage all people within the organization in this quest to improve patient experience,” she says. Instead of utilizing a top-down approach to achieve the triple aim, organizations should look for ways to involve staff members in the process to better understand how to reach these goals. ![]() Without a focus on staff retention and engagement, expecting staff members to perform higher quality care at a lower cost puts a tremendous burden on every type of staff member. The article showcases the correlation between low staff engagement or clinician burnout and lowered patient satisfaction, poor outcomes, and higher costs. While each of these “aims” is necessary to succeed in the new era of healthcare, there is a key component missing from the equation, care providers themselves. Without a focus on staff, achieving triple aim goals becomes even harder to achieve however, if providers start implementing ways in which staff member’s lives can be made easier, patient care can be greatly enhanced.Ī HealthLeaders Media article explores the need for the quadruple aim.
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